Returns & Refunds Policy

Pre-Order Cancellations

NECKTWINS is currently sold as a pre-order. You can cancel your order at any time before it ships and receive a full refund to your original payment method, no questions asked. Just email us at necktwins@gmail.com with your order number.

Once your order has shipped, it can no longer be canceled and the conditions below apply.

Damaged or Defective Products

If your item arrives damaged or defective, you must notify us within 3 days of delivery by sending photo or video proof to: necktwins@gmail.com

In such cases, we offer:

• A free replacement, or
• A full refund

Incorrect Items

If you receive the wrong product, the same conditions as above apply.

Returns for Personal Reasons

We do not accept returns due to change of mind once the order has been delivered. In exceptional cases where a return is accepted:

• Return shipping costs will be the responsibility of the customer
• The item must be unused and in perfect condition

Return Window

If no issue is reported within 3 days of delivery, the product will be considered accepted.

Refunds

Refunds for canceled pre-orders are issued as soon as the cancellation is confirmed. Refunds for returns are processed once the returned item is received and inspected. Your bank may take 5–10 business days to show the refund. NECKTWINS reserves the right to refuse any return that does not meet these conditions.